All sales are final. We kindly ask that you review the measurements and scale of each piece carefully before placing your order. If you have any questions or would like additional guidance prior to purchasing, please reach out to us at info@jaymemarshalldesign.com to schedule a virtual appointment. We are happy to assist and ensure you feel confident in your purchase.
We want you to be fully satisfied with your piece. While we do not generally offer exchanges, we understand that special circumstances may arise. If you believe your purchase may qualify, please contact us atinfo@jaymemarshalldesign.com
to discuss your situation. In the event of a manufacturing defect or an item received in error, notification must be made within 48 hours of receipt. All exchanges are subject to our published return policy, and merchandise returned after 30 days will not be accepted. We reserve the right to deny any exchange if the returned item does not meet the policy requirements.
We are pleased to assist with the care and maintenance of your jewelry. Repairs requested within 30 days of purchase that result from normal wear will be provided at no charge, provided that proof of purchase is submitted. Standard repair turnaround time is 4–6 weeks unless otherwise noted. All items sent for repair must include a valid return authorization (RA) number and label; any items received without proper authorization or tracking information will not be accepted.
To request a Return Authorization (RA), please email us at info@jaymemarshalldesign.com
If jewelry was purchased and received more than 30 days ago, we will evaluate the item in our studio, which may take 1-2 weeks, and we will contact you with a quote for any needed repair fees. Please email us at info@jaymemarshalldesign.com for a list of repair costs.
We reserve the right to deny any repairs or returns that do not fall within the specific guidelines and are sent to us without an RA as detailed above.
Gifted items are not eligible for refund but may be exchanged for store credit only. To qualify, the item must be in new, unworn condition and accompanied by either proof of purchase or a valid gift receipt. For assistance with a gifted item, please contact us at info@jaymemarshalldesign.com.