All sales on are final. Due to the finality of your purchase, please note the
measurements and scale of all products before purchasing.

If you have any questions prior to your purchase, please connect with our Concierge Services through the live chat module on our site, or email info@jaymemarshalldesign.com

We are here to help and will be more than happy to answer any questions and concerns before making a purchase.

1.  What if a piece I purchased needs repair?

We hope that you will wear and love your pieces for many years to come and are
happy to help you maintain or repair your pieces as needed. If within the
30-day period after purchase the product is worn with normal wear and needs repair, we will be responsible for the repairs at no charge.

Customers are required to submit all original documentation for purchased goods. The
standard repair turn-around time is 4-6 weeks, unless otherwise specified.  

All repairs sent to our office must be accompanied by a return authorization (RA) number and label. We are not responsible for any product sent back to us without an RA or tracking number.

If jewelry was purchased and received more than 30 days ago, we will evaluate the
item in our studio, which may take 1-2 weeks, and we will contact you with a quote for any repair fees..

Please connect with our Concierge Services through the chat module on our site,
or email info@jaymemarshalldesign.com.

We reserve the right to deny any repairs or returns that do not fall within the
specific guidelines and are sent to us without an RA as detailed above.

2. Do you permit exchanges?

We want you to love your jewelry piece and understand occasionally an item might
not match your expectations. Please connect with our Concierge Services through
the chat module on our site, or email info@jaymemarshalldesign.com.

 In the event of a manufacturing defect or if you received an item in error, please
contact us within 48 hours of receiving your purchase. Please note all
exchanges must follow the same return guidelines as listed above and are
subject to the item's availability. Merchandise received after 30 days will
only be accepted at our discretion for online store credit.

Upon receipt of returned goods, we reserve the right to deny refund if the
merchandise does not meet the exchange policy requirements.

3. Can I return a gift?

Gifted items are eligible for store credit. The product must be new and in unworn
condition, and we require proof of purchase or the gift receipt. Please connect
with our Concierge Services through the live chat module on our site or
contact info@jaymemarshalldesign.com for
assistance.

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

What are your shipping fees?

We offer ground shipping and expedited shipping with each options available at
checkout. Orders are processed pending item availability and credit card
verification.

Will I get an order confirmation notice?

Once you submit payment, you’ll see an order confirmation page with an order number
and you will sent an e-mail confirming that your order has been received with a
link to view that order online. Please check your junk mail folder for the
confirmation and add info@jaymemarshalldesign.com to your safe list. We will send
another e-mail to notify you when your order has been shipped.

How do I know that my order has been shipped?

When your order has shipped, we will send you an e-mail with your tracking number
and a link to where you can track it online. Please check your junk mail folder
for the shipping confirmation and add info@jaymemarshalldesign.com to your safe list. If you prefer
to receive your shipping updates via text messaging/SMS you can enter your
phone number at checkout.

When will my order be shipped? When will it arrive?

• Orders placed Monday - Friday before 12:00 p.m. ET will begin processing that day and
  will ship within 1-3 business days for in stock items, or longer depending on
  the time indicated on the product detail page and for made to order items.
• Orders that are placed Monday - Friday after 12:00 p.m. ET will begin
  processing the next business day and will ship within 1-3 business days. Orders
  placed on Friday after 12:00 p.m. ET or over the weekend will begin processing
  on the following Monday. SherylLoweJewelry.com does not process or ship orders
  on Saturday, Sunday or company observed holidays.

What's the status of my order? How do I track my order?

Once you have placed an order, you can track it at any time through the order
confirmation email. Once an order has shipped, you will receive a shipment
confirmation email that will contain your tracking information.

Do you currently offer local delivery or express shipping?

We currently do not offer local delivery. Please contact info@jaymemarshalldesign.com, for special requests. We will do
what we can to get the items you desire into your hands in a timely manner.

 Do you ship internationally?

No, currently we only ship domestically.

Do you ship to PO boxes or APO/FPO addresses?

No, jaymemarshalldesign.com is unable to offer shipping to P.O. boxes and APO/FPO
addresses.

What is your Holiday Shipping & Delivery Info?

• For the holiday season, orders for in stock items will ship the next business day.
  For orders that contain "Made to Order" items or"pre-order" items, your order will ship according to the estimated
  delivery schedule that will be shared when you contact us at
  info@jaymemarshalldesign.com.
• Please see below for recommended order deadlines to receive in stock items by December 24th:

FREE
Standard Ground Shipping: Orders must be placed by Dec. 16th to be
received by Dec. 24.

Express

Expedited Shipping: Orders must be placed by Dec. 20 to be received by
Dec. 24.