Please refer to the Frequently Asked Questions (FAQs) below for information about jewelry, orders, shipping, returns, and repairs. Be sure to check your spam or junk email and add to your safe list to receive all order communications and shipping details.

Jewelry Sizing & Care

What necklace lengths are available?

Consult this chart or connect with a product expert by using the live chat module on our site to ask about a specific necklace or size of a pendant.

Can a bracelet be sized?

Yes, all of our signature gemstone stretch bracelets and sterling silver cuff bracelets are sizable. We can make them bigger or smaller depending on your wrist size. Please email to discuss custom sizes for any of our bracelets.

What if an item I want says out of stock?

Some of the items on our site are made from one of a kind or rare gemstones. If you see something you love, email us at We may be able to recreate the style or design a similar piece that speaks to your spirit.

How do I care for my new piece of jewelry?

Jayme Marshall Jewelry is known for its unique sterling and fine silver finish and precious natural gemstones. These special materials require gentle care.


Sterling and fine silver jewelry naturally reacts to light, air, and environmental factors which can cause gradual color change known as patina. This is not damage and can even add to the beauty of a design. To remove any unwanted or extreme tarnish from developing, jewelry should be routinely worn then wiped with a polishing cloth before storing. Polishing clothes are available in the online store or through Amazon.

Avoid wearing any jewelry in showers, pools, or anywhere they would be submerged in water, chlorine, and other chemicals as this will shorten the lifespan of the materials. This is especially true for beaded items strung on elastic, silk, or jewelry wire.

Sterling silver cuff bracelets can become brittle over time if they are not put on and taken off properly. That is, cuff bracelets are intended to be rolled onto the wrist, not forced open and closed. Over time, if a bracelet is bent, it may crack or break. Please contact us at for any repairs or resizing needed.


To retain its characteristic finish, silver and gemstone jewelry should be cleaned with silver polishing cloths or silver cleaning pads, but soaking in liquid jewelry cleaner should be avoided. Silver chains can be gently cleaned with a soft bristle brush, like a soft bristle toothbrush, and a gentle non detergent soap. A favorite option is Kiehl’s brand Coriander Liquid Hand Soap. After softly scrubbing, chains should be rinsed and thoroughly dried.

Gemstone beads can be gently brushed with a damp soft bristle toothbrush to remove dust and debris and then thoroughly dried. Pearls should not be soaked in cleaner or alcohol or any kind of chemical. Regular wear and wiping with a soft damp cloth (not a brush) is the best way to maintain the luster of pearl jewelry.

Keum-boo gold jewelry may be cleaned in a similar manner to pearls, by wiping very gently with a soft cloth to not remove the patina.

It is not recommended to clean any of our products in at-home ultrasonic jewelry cleaning machines.


Why should I create an account?

There are multiple reasons to create an account on our site. For faster checkout, you won't have to re-enter your shipping, billing, or credit card information when you place an order, they will be filled in automatically. By opting into our subscriber list you’ll receive early notification of our sales and when new product launches.

Is your website secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification, or internal marketing purposes only. Click here to view the full policy. Link

What are the payment options?

We accept quick check out through Shopify Pay, Visa, Mastercard, American Express, Discover, and PayPal. All prices are listed in USD unless otherwise noted. Gift cards cannot be used to purchase other gift cards.

How do I change or cancel an order?

Confirmed orders cannot be cancelled or modified online once they have been successfully submitted. For help with an order, please contact

Do you offer gift cards?

Yes, we offer LINK in various denominations, or you can request a custom amount at

Do you offer gift services?

Yes! Whether you’re shopping for a gift for yourself or someone else, we can recommend styles or help with custom sizing, and beautifully wrap your items in our signature packaging. Please reach out for help at

If I purchase an item as a gift,will the recipient receive the invoice?

Yes, but we can remove the pricing on the form. For special gift requests, reach out for help at

How can I stay informed when new items or special promotions are available?

Sign up for our email list on the website footer to be the first to know about virtual trunk shows, new arrivals, and one-of-a-kind items to enjoy 15% off your first order.